Do you have to use an estate agents mortgage broker?

After the recent BBC Panorama documentary where a reporter went undercover at one of the UK’s biggest estate agents to investigate claims that it’s not acting in the best interest of the customers, we thought it was the right time for us to highlight a few truths for our clients and prospective clients.

No, you do not have to use the mortgage broker recommended by an estate agent or house developers. This is completely your choice, and you’re legally free to choose your own independent mortgage broker. In fact, using an independent broker often works out better. Here’s why:

Why estate agents and developers push their brokers:

          1.       Sales tactics: They want to control the process to avoid delays or surprises.

          2.       Kickbacks or commissions: They may earn referral fees from their recommended broker.

          3.       Speed over suitability: Their focus is usually on getting the sale done fast, not necessarily getting you the best deal.

Why an independent mortgage broker is often better:

Benefit	Explanation
Whole-of-market access	Independent brokers can compare deals across a wide range of lenders — not just one or a small panel. This means better chances of finding the lowest rate and best terms.
Unbiased advice	They work for you, not the estate agent or developer, so they’re more likely to prioritise your financial interest.
Tailored support	More flexible and often more thorough in assessing your financial situation — especially helpful if you’re self-employed, have bad credit, or complex income.
Better transparency	Less pressure, more open conversation. Some estate-agent brokers might exaggerate urgency or claim your offer “won’t be accepted” unless you use their broker (which is unethical).
Potentially cheaper	Some independent brokers charge no fee to you and are paid by the lender — just like the estate agent’s broker — but they might save you thousands in interest over the life of the loan.

Be cautious if:

 • You’re told that your offer will only be accepted if you use their mortgage advisor — that’s not allowed under FCA rules.

• You’re pressured with lines like “it will be quicker” or “you’ll lose the property otherwise.”

You can politely decline and say you’re seeking independent financial advice.

Final Tip:

If you’re unsure, get a Decision in Principle (DIP) from an independent broker early. This gives you negotiating power and shows sellers you’re serious — without being tied to anyone’s recommended broker.

At TS Mortgage Specialists we always give you an unbiased view of what we advise based on the information you (the client) provides. We will always give you the best option based on your needs, giving you the opportunity to make an informed choice.